Shipping policy
Shipping & delivery
We ship orders from the Netherlands. At checkout, you will automatically see the delivery options available for your address, including current shipping costs and the expected delivery date.
PostNL is our standard delivery method. Depending on your destination, you may also be able to choose other carriers and, where available, delivery to a pickup point.
Shipping costs and expected delivery times
| Country | Available delivery | Shipping costs | Free shipping | Expected delivery time |
|---|---|---|---|---|
| Netherlands | PostNL, DHL and DPD – home delivery and pickup point | €0 – €8,99 | PostNL from €50; other carriers for a small surcharge | PostNL/DHL usually next day; DPD 1–2 working days |
| Belgium | PostNL, DHL and DPD – home delivery | €0 – €12,49 | PostNL from €50; DHL/DPD from €75 | PostNL/DHL usually 1 working day; DPD 1–2 working days |
| Germany | PostNL – home delivery | €0 – €9,49 | From €50 | 2–5 working days |
| France | PostNL – home delivery | €0 – €13,49 | From €100 | 2–5 working days |
| Luxembourg | PostNL – home delivery | €0 – €13,99 | From €100 | 2–5 working days |
| Austria | PostNL – home delivery | €0 – €13,99 | From €100 | 2–5 working days |
The delivery times shown are our normal expectations. During busy carrier periods, around public holidays or in exceptional circumstances, a shipment may take a little longer.
Ordered before 17:00
Order on a working day before 17:00 and we normally process and ship your order the same day. In the Netherlands, this means an order shipped with PostNL or DHL is usually delivered the next day.
Orders shipped on Friday before 17:00 with PostNL or DHL can usually be delivered on Saturday. For other carriers and destinations, the next delivery day may differ.
Pickup points
In the Netherlands, you can choose pickup-point delivery with available carriers. Select a pickup-point delivery option at checkout. After completing your order, you can choose your preferred pickup point.
How much will I pay for shipping?
Your shipping contribution decreases as your order value increases. The exact cost depends on your destination, order value and selected carrier. You will always see the final amount at checkout before you pay.
Track your order
Once your order has shipped, you will receive Track & Trace so you can follow the progress of your parcel.
Delivery problems?
Is your parcel delayed, damaged on arrival or does something else seem wrong? Then contact us. We will be happy to help.
Want to return a product? Read our return conditions or register your return directly through our returns portal.